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Privacy Policy

South Stellar ("we," "us," or "our") operates www.southstellar.com. We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

We collect the following data to provide and improve your shopping experience:

Personal Information

  • Account Data: Name, email, password, shipping/billing address.

  • Order Details: Payment information (processed securely via Stripe/PayPal), purchase history.

  • Voluntary Data: Product reviews, survey responses, customer support messages.

Automated Data

  • Cookies & Tracking: IP address, browser type, device ID, pages visited (via Google Analytics).

  • Advertising Data: Interactions with ads (Facebook Pixel, Google Ads) for personalized offers.

2. How We Use Your Data

We use your information to:

  • Process orders, refunds, and deliveries.

  • Improve our website, products, and customer service.

  • Send transactional emails (order confirmations) and marketing (opt-out anytime).

  • Prevent fraud and comply with legal obligations.

3. Data Sharing & Third Parties

We do not sell your personal data. We share it only with:

  • Payment Processors (Stripe, PayPal) to complete transactions.

  • Shipping Carriers (UPS, FedEx) for order delivery.

  • Service Providers (IT, marketing) under strict confidentiality agreements.

  • Legal Compliance: If required by law (e.g., court orders).

4. Your Rights & Choices

Depending on your location, you may:

  • Access/Delete Data: Request a copy or deletion of your data via help@southstellar.com.

  • Opt-Out: Unsubscribe from marketing emails (link in footer) or disable cookies (browser settings).

  • CCPA/GDPR: California/EU residents can request data disclosure or opt out of "sales" (as defined by law).

5. Data Security

We use SSL encryption, firewalls, and regular security audits. However, no online method is 100% secure—please protect your account password.

6. International Data Transfers

Your data may be processed outside your country (e.g., U.S. servers), but we ensure safeguards like Standard Contractual Clauses (EU GDPR).

7. Children’s Privacy

Our website is not intended for users under 13. We do not knowingly collect their data.

8. Policy Updates

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

Contact Us

For privacy-related questions or requests:
📧 Email: help@southstellar.com
📍 Address: 1801 Cottonwood St, Charlotte, NC 28206

Thank you for trusting South Stellar!

Key Compliance Notes:

  • GDPR (EU): Users can request data portability or restriction.

  • CCPA (California): Right to opt out of data "sales" (if applicable).

  • Cookie Consent: Add a popup (e.g., "This site uses cookies... [Accept] [Reject]").